General conditions for use of Mineral and SPA complex ``Terme di Hissar``

Please read carefully and in full this Agreement for acceptance of the general conditions of use of the complex. By purchasing a ticket, you agree to the General Terms of Use of the Mineral and SPA Complex “Terme di Hissar”, listed below.

In case you do not agree or do not want to commit to them, you should not buy a ticket.

We would also like to inform you that a party to these general conditions as the owner of the Mineral and SPA complex “Terme di Hissar” is a company “Aquapark Hissar” EOOD with registered office and address: 2, Nine children of Eani, str, 2 – nd floor, ap.1, Unique Identification Code: 203644244, Materially responsible person: Teodora Zhuteva.

The company carries out video surveillance on the territory of the complex for the purposes of security and protection of its property and the security of its visitors and employees, in compliance with the requirements of Regulation (EU) 679/2016 for personal data protection.

Admission of visitors to the Mineral and SPA complex ``Terme di Hissar``

  1. Minors (under 12 years of age) visitors to the Mineral and SPA complex “Terme di Hissar” must be accompanied by a parent, guardian, trustee or other adult to provide appropriate care for the kid.
  2. Persons in a visibly intoxicated state or under the influence of other intoxicants, as well as persons with flu-like symptoms such as cough, runny nose, fever, chills, muscle aches are not allowed.
  3. Pets are not allowed on the territory of the Mineral and SPA complex “Terme di Hissar”, regardless of their breed and size.
  4. For security reasons, the personal luggage of the guests will be checked by the security guards at the entrance of the complex. It is forbidden to enter the territory of the complex with any type of weapon, with glass objects, flammable substances and other dangerous materials.
  5. Food and beverages or any type of water are not allowed. An exception is made only for baby food.
  6. Please leave your valuables in the safe before entering the pool or SPA. Mineral and SPA complex “Terme di Hissar” is not responsible for stolen or lost items on the territory of the complex, left outside the safes.
  7. The management of the Mineral and SPA complex “Terme di Hissar” has the right not to allow or remove from the territory of the complex anyone who does not observe the general conditions for use of the complex, or who by his actions endangers the safety in the Mineral and SPA complex Terme di Hissar ”.

II. Safety rules

  1. Observance of safety rules and instructions of lifeguards is obligatory. In case of forecast for unfavorable meteorological conditions /wind above the permissible values, rain or torrential rains, thunder or lightning/, the use of the facilities in the Mineral and SPA complex “Terme di Hissar” can be suspended completely or partially until the respective unfavorable conditions pass. The value of an already purchased entrance ticket is not refundable due to bad weather conditions.
  2. The rules written on the signs in the complex and the instructions of the lifeguards MUST be followed. Failure to do so may result in serious injury to you and other visitors.
  3. It is forbidden to jump in the pools, run around them, as well as any other type of dangerous games on the territory of the complex. For your safety when moving between water bodies and to avoid slipping in wet areas, you should wear appropriate footwear.
  4. The use of snorkels and fins is not allowed.
  5. The use of water facilities by people with established heart disease, with surgical sutures, high blood pressure, mental, physical or chronic problems is not recommended. The use of swimming pools and SPA facilities by people with injuries (plaster, bandages, surgical sutures), as well as by people suffering from infectious diseases or virus-like symptoms /runny nose, cough, fever, chills, muscle pain/ is not allowed.
  6. The use of SPA facilities /sauna, steam bath, salt room, thermal mineral pool/ by pregnant women and persons under 18 years of age is not recommended.
  7. Children under 14 years of age can use all water facilities in the complex and must be accompanied by an adult and should not be left unattended when using the facilities.
  8. For general hygiene, guests must use the showers before using the pools and SPA facilities.

III. Others.

  1. During your stay in the complex, please wear on your wrist the electronic bracelet that you receive at the entrance. Compensation in the amount of BGN 20.00 is paid for a lost or damaged bracelet.
  2. Advance reservations for sunbeds and umbrellas are not accepted.

In view of your safety, compliance with the General Terms and Conditions for use of the Mineral and SPA complex “Terme di Hissar”, the rules written on the signs in the complex and the instructions of the rescuers is mandatory!

The management of the Mineral and SPA complex “Terme di Hissar” is not responsible for accidents and injuries caused by the fault of a visitor, due to non-compliance with the mandatory rules of residence on the territory of the complex and the instructions of the lifeguards!